In general, you can return an unwanted product to us provided:
Products can be exchanged for a different size provided that such variation is available, and is available at the same price as the product originally purchased. In such a case, we will deliver the requested product to you at no charge after processing return. One exchange per purchase. If such variation is not immediately available, we will refund you with the purchase price of the product within 7 days after receiving the return.STEPS TO FOLLOW:
Email firstname.lastname@example.org within 14 days (of delivery to you or collection by you of the unwanted product).
You now have 2 options to get the item back to us.
We reserve the right to inspect the product to validate your return. Once we have done so we will refund you with the purchase price of the product within 7 days of the return. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.
Not what you ordered?
If we accidentally deliver the wrong product to you (or if it is missing any accessories), please notify us and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or refund you if that is your preference.
Should a product be damaged at the time of delivery / collection, please notify us of such delivery.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair / replacement is possible) or refund you if that is your preference. Repairs and replacements could take longer, depending on parts / replacement availability.
We do our best to ensure that the products we deliver to you are of a high quality and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return under this section 4:
If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.